opulcraft Terms of Service

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Welcome to opulcraft. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or purchase from opulcraft's website, mobile platform, product catalog, and customer support channels. Your use of our platform or placement of an order confirms that you accept these Terms as binding upon you.

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1. Acceptance of Terms

Your access to or use of any opulcraft service signifies that you have reviewed, comprehended, and consented to abide by these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell opulcraft products for commercial gain without express written authorization.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, opulcraft may correct the error and amend or cancel any impacted orders prior to dispatch, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully examine product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders reasonably suspected of fraud or of breaching these Terms.
• Payment Processing: All payments travel through SSL/TLS encryption and are handled by payment gateways that comply with PCI-DSS standards. The full payment amount is due before your order is dispatched.
• Order Modifications & Cancellations: Cancellation or change requests must reach us within 1 hour of order placement by emailing [email protected]. After an order moves into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on opulcraft's platform — including written content, graphic designs, logos, software, product branding, and trade names — belongs exclusively to opulcraft and is safeguarded under international copyright, trademark, and intellectual property laws. Copying or distributing any of it without permission is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, opulcraft will not be responsible for indirect, incidental, special, or consequential losses stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Before pursuing any formal action, you agree to bring any dispute or claim relating to these Terms or your purchase to opulcraft's support team so we can seek an informal resolution.

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9. Changes to These Terms

opulcraft may revise or replace these Terms at any point. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after an update takes effect, that continued use confirms your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: opulcraft
• Customer Support Email: [email protected]
• Customer Support Phone: 16097469984
• Physical Business Address: 144 Richard Ct, Pomona, NY 10970-2307, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST